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How long it takes to handmade an icington?
Is it all handmade or out sourcing?
Can we request a topper we like?
How can we keep the toppers?
Can we refund the toppers?


How long it takes to handmade an icington?
For animals, it will take about 2 working days but for humans which involves more details, it will take more time, usually 5 working days. To be safe, from discussion to a finished item, you should allow 3 weeks time. If your order is not custom made, less time will be required. ( 12 working days)

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Is it all handmade or out sourcing?
ICINGTONS emphasized in craftsmanship and we are very passionate about handcrafting. We ONLY make toppers by hands, without any mould. Hence, the time to create individual topper from scratch to finish takes longer as we would like to perfect each detail^^.

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Can we request a topper we like?
Yes! Send us a CLEAR image you want to [email protected] and we will try our very best to tailor made the topper for you.^^

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How can we keep the toppers?
Keep the topper in dry areas and put it in an air-tight jar if you are not going to use it in a period of time. Do not place the topper in the fridge or under humid condition.

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Can we refund the toppers?
As we handmade each topper, my apologize that there's no refund service available.

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Last Updated: 9 Apr 2014 19:09:52 PDT home  |  about  |  terms  |  contact
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